Privacy Policy

1. Introduction

At Queen Hair Extensions ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy describes how we collect, store, and manage your personal data when you interact with our website (https://queenhairextensions.website), contact form, and WhatsApp booking service.

2. What Personal Data We Collect

We only collect data that is strictly necessary to assess your hair extension requirements and fulfill your appointment requests. This includes:

• Contact Details: Your full name, telephone / WhatsApp number, and email address.
• Hair Assessment Information: Current hair length, desired length, colour preferences, and photos of your natural hair voluntarily provided for digital consultations.
• Appointment Details: Preferred booking dates, times, and notes relevant to your hair fitting or removal.
• Technical Browsing Data: Anonymized standard web server logs and analytics (without collecting identifying personal records).

3. Purpose and Legal Basis for Processing

We process your data under the following lawful bases:

• Contract Performance / Pre-Contract Steps: To evaluate your hair condition, prepare accurate quotations, and deliver agreed extension fitting, maintenance, or removal services.
• Consent: When you voluntarily submit an enquiry form or message us via WhatsApp.
• Legitimate Interests: To maintain salon client scheduling, prevent spam, and ensure professional communication.

4. How Enquiries Are Processed (WhatsApp & Web Forms)

Our primary consultation and booking channel is WhatsApp. When you communicate with us via WhatsApp, your messages, photos, and phone number are transmitted subject to WhatsApp's end-to-end encryption and terms of service. We do not sell, rent, or trade your personal data to any third-party marketing companies.

5. Data Retention

We retain personal consultation data only for as long as necessary to fulfill the purposes for which it was collected. For general enquiries that do not result in a booking, records and hair assessment photographs are typically deleted within 90 days. For active clients, appointment records are retained to maintain continuity of shade matching and maintenance records.

6. Your Rights Under UK GDPR

Under UK data protection law, you have specific rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data when no legal requirement exists to retain it.
• Right to Restrict or Object to Processing: Ask us to pause or limit how your data is used.
• Right to Data Portability: Obtain your personal details in a structured, accessible format.

7. Contact Information & Data Requests

To exercise any of your data rights, request data deletion, or ask questions regarding this privacy policy, please contact our data controller directly: